VCA Monte Vista Animal Hospital

Took our dog here for the first time. We saw Dr. Bevins or something of the sorts. Was not impressed. She had my husband and I restrain our dog or pick him up or anything. She had us open his mouth. Our dog is not aggressive or reactive in the slightest. She had us hold him and when checked anal glands she had to walk out of the room and made faces like she was about to vomit. Sure it smells bad but we never saw her again in the room. I felt like we did the visit and all the work and labor. Maybe they didn't have enough staffing or something but was not professional in the slightest.

Everyone is very helpful and friendly! The staff are welcoming and even wrote my doggy's name on the mirror/dry erase board (where they wrote other expected patients for that day). 08/27/22 time for yearly vaccination n check up! Very friendly staff. Dr. n staff explained everything I needed to know!

After my sister's recent passing we rehomed her dog and the sweet foster family brought him in for a fairly routine issue. I planned to pay the bill remotely on their behalf. At check out these sweet ladies were told they would not be permitted to leave until the bill had been paid in full. I was driving at the time which was the only reason for the delay. But even after offering to use their own credit card for back up the staff refused. This was not a huge surgical bill or anything. Needless to say we will NOT be returning to a vet for care that hold clients ransom until the bill is paid. Not a good way to foster trust and confidence.

Best bet experience I’ve had so far, super helpful and transparent. Very happy I found it :-)

Very thankful for the patience of the Dr. Bivens and staff even tho my 3yrs old furbaby is reactive and aggressive. The lady behind the desk is helpful and patient answering all my inquiries. Thanks so much! 💕 God bless you all 🙏💕