VCA Augustine Loretto Animal Hospital

My sweet Lola passed with VCA on Monday, March 2nd. She and I were treated with so much care, comfort and compassion. Kim in reception helped me along the way, even afterwards, when I realized I wanted my baby’s fur to be picked up rather than mailed out. She was so compassionate with me and very patient, I thank her. The nurse, who I unfortunately did not catch her name, but she had a pin on her name tag, was extremely compassionate and gentle with my Lola during the process. She was patient with me, and walked me through the whole process. The veterinarian, who I also didn’t get his name, was compassionate and gentle as well. He explained the process, and was very gentle with her as well. They allowed me to spend as much time with her as I needed, and ensured she’d be in the best care po

Bad feeling from the moment I saw this beat up waste station outside but we laughed it off and continued on then we check in and wait about 8 min in the lobby and are pulled back to a room which is all good and well. We have a new pup from Jax humane and we were very excited to find a vet closer to home we have 6 dogs and 2 cats and would have loved for this place to be top notch so we could save the drive to our current vet… however this place has reassured me to never look anywhere else again and to suck it up and drive!!! we were left in the room for a total of 50 MINUTES… no one came to let us know they were running behind, get any history or even take his weight. We grew increasingly uncomfortable and worried about the kind of care our puppy would get here. Once we hit 50 minutes of

This practice has gone totally downhill over the last year. I have been bringing my dogs here for 20 plus years and it's now all about money. The junior staff are excellent but the manager doesn't seem to want to address issues. The VCA care club is a joke and not worth the money. I have paid $1,200 this year for the care club, barely used it and cancelled at the begining of December. Even though I paid for a full year, my membership was cancelled immediately and they wanted to charge me full price for today's vist. All I received was sorry with no offer of a solution. Beware, there are far better practices that care about your pet more than your dollar. I am transferring the care of my dog to another practice and feel utterly disgusted at how I have been treated. Follow up Jan 16, 2026 V

VCA Augustine Loretto Animal Hospital has been absolutely amazing with my pets. Dr. Martin is incredibly thorough, compassionate, and always takes the time to explain everything clearly. I truly trust him with my pets’ care. The entire staff is fantastic—Kim and Estephany at the front desk are always so friendly and helpful, and Ashley, the manager, does a great job running the clinic. The tech team is also wonderful—professional, kind, and clearly passionate about what they do. I always feel like my pets are in the best hands here. Highly recommend!

Such kind and compassionate wonderful care. They took great care of our very feisty but sweet “dog-cat” (and I mean feisty in his younger years - felt bad for the techs but they handled him great) when we have needed them. Sadly, we had to euthanize our beloved Mister on 6/19. He’s been with us for so long and through so much. They sent us the kindest momento and card, with his little paw prints and a lock of his orange fur. We got it in the mail today. It brought tears to our eyes. It is so nice, and bittersweet, to have something to remember him by like this, and also warmed our hearts that they did this for us. It really means a lot. Thank you everyone at VCA Loretto; your kindness is so appreciated. - Andrew and Katrina McNally