Uptown Pup Grooming & Boarding

Wish I could give no stars! I take Good care of my doodles coat just for the groomer here to leave around 3 bald spots on her coat!! She told me about one and when I called To ask for partial refund her excuse was the guard kept falling off and she didn't notice the other two. My dogs hair is uneven all over and looks terrible!!! 🙁🙁🙁🙁

This was my first time taking my dog here and also the last. I asked for a trim and this is what we got. (pictures 1-4)if a trim wasn’t possible I should’ve been called and notified and I would have picked her up and waited for her original groomers availability in January. This cut is so uneven and she was overly shaved. The only time I have ever asked a grooming service to fully shave her was in the summer (last photo) and they did excellent. Second to last photo is how my original groomer TRIMS her and we take her looking exactly the same as when we dropped her off here… I ended up having to cancel Christmas photos. Our other dog didn’t even recognize her. Had I picked her up myself I wouldn’t have paid for the grooming service. We are extremely upset.

Owner of uptown pup grooming you really messed up my dog hair up and it he smell just like he went in. Sorry to say you have LOST MY BUSINESS!!!!!! I would like a total REFUND BACK!!!!

My goal with this review is in hopes to prevent any paying customer from going through the experience we had with Uptown Pup and Diana(The Owner) This was the most unprofessional absolute disgusting level of customer service I have ever received. We dropped our two pups off for boarding and grooming while we were in Florida for a week, upon arriving we were approached as if we were a bother to Diana(The Owner) and the staff and interrupted what they were doing. My grandmother has used them for years and I understand people have bad days so we proceeded through the drop off process and left our pups. A day before pickup our arrival was delayed due to transportation so I called Diana(The Owner) to ensure we could pick them up a day after and she confirmed that was okay and that pick would h

Very good place to get pups groomed! I feel like our little one's always taken care of! Very awesome staff and very nice work. Our dogs are in the best care while here!!