Unleashed, The Dog & Cat Store of Durham

I LOVE this shop! Everyone who works there is so helpful and kind. They've given me excellent recommendations for dog and cat food, and toys that my cat goes mad over. You can tell this company is well managed, as all of their team members truely enjoy what they're doing and are passionate about animal care. They really stand behind the products they sell, and only carry products that meet their quality standards. They donate to local animal rescues, and are community minded. This review is not sponsored, this is simply a store worth endorsing. Thank you for everything!

Saying this is the BEST pet store would still be an understatement. This was the associate who helped me find treats for my dog (who has been a treat troll lately). They suggested some sweet potato fries after I told them about how my pup has really been enjoying sweet taters lately. They showed me around the store and really added a wonderful ambiance to the whole experience. I greatly appreciate the selection here—things that you really can’t find anywhere else. There’s always something new there for my baby! I wish I could give them more stars!

I’ve shopped here a few times and my dog and I love it. Tonight, though, Sam went above and beyond to help us. She helped Lily pick out an awesome new harness and some yummy treats. Excellent service. I truly get like she cared about us. Give that woman a raise. :)

When you bathe a 50lb plus dog don't do it here!They will not tell you until you pay for bathe. The staff doesn't care that the ladder is a fall hazard for dogs it's dangerous and they will just tell you to pick your dog up. Regardless if you are capable or not. (SAD) Why not just bath them in your tub at home? This is suppose to be convenient not more work or safety concern. My dog almost broke their foot! It's all about selling their items in store NOT customer service about all the store services. There are much better places!won't be back.

BEST DIY DOG WASH EVER, and so much more! This gem is easy to overlook, tucked away in the strip of stores beside Fresh Market. Now that I found it, I don’t care to go anywhere else in Durham for my pup’s spa treatment. (He’d prefer No spa but whatever, he loves the staff and treats and toys.) The dog wash has a plethora of shampoo and conditioner options, and they aren’t watered down like most places I’ve been. They also have real treats, and supplies for taking care of eyes, ears, noses, and paws. The only single item that could possibly be added is an apron. Also, they are less expensive than the other places I’ve been in Durham. That’s especially important because they have a great toy/food/treat/training/ everything supply - so I can buy other things while I’m there. They also supp