University Pet Clinic

I walked into University Pet Clinic not knowing what to expect, but the staff were incredibly knowledgeable and friendly. The clinic was spotless and felt very clean, which put me at ease right away. I was impressed with how easy it was to get an appointment and how affordable the care was, especially for routine pet vaccinations. The team took the time to explain everything in a clear way and made sure I felt confident about the treatment. I left feeling that my pet was in great hands and would highly recommend this veterinary clinic.

I do not recommend University Pet Clinic whatsoever. We had been going to this practice for more than 10 years with 2 separate dogs. We were seen previously for routine visits, check-ups, cancer care and altering surgeries for both animals. During our last visit, I recall there was an excessive wait time in the lobby. After we were seen, the front desk person had put our file on top of the check-out desk, which sparked an unhappy response from me. Our previous pet had passed away after battling cancer, which he was seen for and prescribed medication and chemo for from this very same clinic. In our folder, there was a thick red piece of paper with the words "DECEASED" written across. As a loving animal owner, I did not need to see this. It made me upset and I voiced my displeasure. Today,

Wonderful staff love that whenever we go. There’s never any dogs in the lobby. They always put you in a room right away, especially because my big boy does not do well with other dogs, the Techs and the vet have always been very caring, and considerate, and very informative. And always listen to our concerns.

I’ve had consistently poor experiences with this veterinary practice. I have never been seen on time. The minimum wait is 30 minutes, and typical waits are 45–60 minutes after the scheduled appointment time. On multiple occasions, the delay has been so excessive that I’ve left without being seen. Basic operations are unreliable. About 30% of the time, when I come in to purchase prescription dog food, no one is at the front desk. Roughly half the time I call, no one answers the phone. Most concerning was my most recent visit. I paid $70 for a “complete exam.” My dog wears a muzzle (which he is trained with), but the exam consisted of the vet briefly listening to his heart and then stating she could not examine his teeth. I lifted my dog’s lips myself, and from several feet away she said

I had the same vet for three decades. When my vet retired, the practice became much more expensive, and it just wasn't the same. I switched to University Pet Clinic and have been quite pleased with the vet techs, and Dr. Adams is amazing. They also offer Urgent care visits which is a bonus.