Trilling Cat Inn & Spa

I know there are limited cat groomers in the area, but I was genuinely surprised to see so many positive reviews for this business. After waiting three months for our cat’s grooming appointment, the owner cancelled the morning of and said she’d reschedule, but we never heard back. We reached out again and, after several additional scheduling issues, we finally secured another appointment two weeks later. When we arrived, we were surprised to find that the business operates out of the owner’s basement. The space was dark, cluttered, and noticeably unclean, with storage items scattered around and the grooming area showing signs of cat urine and hair on the floor. Just as she was about to begin grooming our cat, another customer arrived — she had double-booked our appointment and asked us to

If you have a cat, then you know how hard it is to find a professional cat groomer. They're more rare and difficult to book that a good doctor. And Trilling is the best I've found in the Triangle area. They are so patient and kind with cats, and have so much knowledge about cats in general. I can't give them a higher review -- they deserve every penny of the cost! A++++ reference.

I’ve been a customer for about a year and have never had issues before. Today I arrived 20 minutes late to my appointment. I texted the owner about 45 minutes beforehand to let her know I would be late and she told me it “should be fine” because they have a 15 minute grace period. However, when I arrived, I was turned away and told I could not be seen. I understood that I was late and apologized, and I even asked if I could reschedule for a later date or pay a late fee. She refused and slammed the door in my face. I left feeling very disappointed by the abruptness and lack of flexibility, especially given my prior history as a client. The interaction felt unusually harsh and rude, and it left me wondering whether I would have been treated the same way if I were white. Overall, it was a ve

I brought my 9 year old cat to Trilling Cat Spa for grooming. She is hefty and unable to clean herself properly. I was very pleased with the quality of the work. Devin was extremely gentle and skilled at handling my cat. My cat's fur is luminous and looks so healthy! Ellen and Devin are very profestional and knowlegable about cats. I highly recomend this business! I will def. return in the future.

I cannot recommend this place more! After a stressful period of moving houses and adopting another cat, my cat Donna started to groom less and developed mats of fur all over her body. She refused to let me brush her and I was in desperate need of professional help. They listened and understood my situation and were able to get me an appointment in less an a week. I was extremely nervous they would turn me away when they saw how aggressive/ scared Donna could be. When I arrived, the allowed me to stay in the room with her and talked me through the whole process. We weren’t able to complete the entire appointment due to Donna’s stress but they Invited us back to complete the appointment at no extra charge. They have an immense amount of experience and I appreciate their diligence. The under