Tender Loving Care Animal Hospital

There are vets, and then there are *VETS*. Dr. Pepin is the latter. Her office was the only one out of DOZENS I called (even my regular vet) that was able to get me in the same day for an urgent appointment for my dog. Throughout the entire visit, she explained everything she was doing/noticing, explained what tests or procedures she recommended, why she recommended them in the order she did, why they were important, what the results would tell us, and how much it would cost. She delivered some difficult news with grace and kindness, while being direct enough to make sure I was prepared for what's likely to follow. She made sure I was well-informed and had a clear understanding of everything, but despite being so thorough in her explanations, she never came across as indifferent or 'clini

Dr Pepin and her entire staff has always made us feel at home. They are are so welcoming and extremely compassionate. Yes, there are great vet's out there, but not like TLC. I have been with them for many years, and cannot imagine our pets being loved, cared for and made very special with another veterinarian. This is not just a business for Dr. Pepin, this is her heart and soul. Just one of the MANY reasons they are fantastic. Even our dogs wagged their tails at each visit, They were never frightened. Recently, a few months ago, I lost the best dog I've ever had. Her name was Gia, five days later we lost our older dog Cookie. While this was almost the worst thing I've ever experienced, Dr Pepin and her staff was most compassionate especially during that heart wrenching time, whe

The location is convenient. What I don’t like is that they price-gauge their customers. I have a 10lb mini schnauzer. They said she needed three shots and quoted me a price for the shots and wellness visit. I said OK. AFTER I paid, they said they could only administer two shots on the first visit due to her size. I was instructed to bring her back the following week for the third shot. I did, and they charged me an additional $55 wellness check fee for the third shot. Two wellness check fees, a week apart, “because the doctor has to check the dog before any shots.” They did not include the second wellness check fee in the original quote, of course. I am in the military and did an 18-month deployment. My dog stayed with my fiancé in upstate NY while I was gone. The vet in NY did not charge

Very happy with our outcome as they have help care for our two doggies multiple times. Also, Dr. Pepin listens to all concerns and have always moved above and beyond to accommodate our needs and requests.

TLC is wonderful. I have a senior Pomeranian and Dr. Pepin takes time to get to get to know your pet, asks questions to be sure she’s including you in your pets care. I feel that Dr. Pepin has my Belle’s best interests at hear. I would recommend TLC for their caring, kindness and amazing treatment your beloved pet. Thank you TLC staff. ❤️