Stark Carpet

The most horrible experience. I highly suggest going somewhere else. They aren’t trustworthy. $6,700 to install a runner for a center staircase that only has 12 stairs where they explained to us that they would be doing the stairs and our entire second floor hallway. Alas, they said that we never spoke about the hallway and that the $6,700 was just for the stairs after they installed the runner. They installed it and left extremely sharp staples poking out of carpet. Their installers didn’t clean a thing and left a mess. I never write reviews but this experience really got to me. Hopefully this warns others to stay away.

We purchased a home that had well worn Stark carpets installed on 3 small stairways and landings by previous owner. So we went to Stark to have it replaced. I must say the selection and carpet knowledge was very, very good. I had a feeling this was going to be on the expensive side but frankly I drive great cars, live in a great house and usually expect more when I pay a reasonable premium. OK. For starters. They want to charge $125 to have the stairs measured because they could not find the measurements from the previous order (suspicious). There is also a charge for carpet delivery, and removal in addition to installation. Fast forward now that the carpets were installed by a local shop who installed exactly the same carpet (a Stark Brand) at literally half the final Stark quote. Like $

Had a gorgeous runner installed from stark but the fabric on several treads has unraveled within the year. No response after 10+ attempts. Rug was not inexpensive and customer service has been poor.

If I could give less than 1 star I would. There is a large selection of carpet but that is all this showroom has going for it. The arrogance of management is quite astonishing. The professionalism questionable. A word of warning regarding the fitting of the carpet - I strongly recommend NOT organizing installation of carpet through Stark. They take a huge cut and do not give you all the required information. Far better to go directly to a carpet installer, better value and most likely better result. Spent over $50,000 on carpet from Stark, bitterly regretting it.

Stark continues its 80 year tradition of serving customers. Maria Conte is a knowledgable, responsive, creative and all around awesome sales rep that defines service.