South Novato Animal Hospital

This clinic relies heavily on charm and soothing talk, and far less on efficiency and transparency. The appointment was filled with soft, cooing, overly gentle speech that felt less like medical professionalism and more like an attempt to disarm us. There was a lot of talking and very little focus. I eventually had to interrupt just to keep things moving, which seemed to genuinely surprise the staff. That tone might work if the billing were reasonable. It wasn’t. A routine nail trim for our senior dog was $58.50, plus a $7.50 “medical waste” fee for throwing away nail clippings. We were also encouraged to repeat a $500+ senior blood panel that had already been done six months earlier. The combination of excessive soothing, upselling, and padded line items left me feeling manipulated ra

My cat needed a doctor for itchy, inflamed skin, which was making her so sick. They gave me a quick appointment and a pleasant visit for the cat. The Dr and her assistant were so gentle and sweet. They did all the necessary treatment: first, flea medicine; then an injection for her inflammation; and told me to continue the flea meds. Lastly, they trimmed her nails to prevent her from scratching herself. My cat is much better, playing around, and happy. 😀👍🙏 Thank you, Dr. K., and her assistant, Louis. Sheri and my Coco;

It's really unfortunate, because we've been going to South Novato for a few years now and always had a great experience with both the office staff and especially Dr. Bonetto. We've been VIPs for all 3 of our cats, and have felt they've been in good hands. Dr. Bonetto was pivotal, as one of our cats had had a bad experience with our prior vet - which is why we switched - and Dr. Bonetto was always kind and gentle; our cat actually seemed to be okay going to the vet again. However, a few months ago, Dr. Bonetto left the practice suddenly. This was very distressing, as we had sought out and stuck with South Novato specifically for Dr. Bonetto. However, in speaking with the office staff, we were assured that Dr. Bonetto's mentee, Dr. Chalaporn Hathaidharm (hope that spelling is correct), woul

Dr. BethAnn Palermo is a thorough, intelligent, caring Veterinarian. I drove over an hour to have her examine my 10 month old puppy for a wellness check. This animal hospital is staffed by friendly attentive individuals. It is clean, spacious and run in a timely manner. What a welcomed change from my last vet, when half hour waits were the norm.

Beyond grateful! We rescued a little guy from an accidental litter a few weeks ago—he was undernourished, had severe skin issues, and a belly full of unwanted guests. Thankfully, SNAH stepped in to help! They got us in quickly, laid out a clear plan to get him back on track, and showed both incredible knowledge and genuine kindness. We’re so thankful for their care in helping him become a happy, healthy pup again!