ShotVet @ PetSmart

1. Very disorganized-They roll up behind a PetSmart in a minivan, but you won’t know that. The staff in PetSmart didn't know that, either. 2. I had to cancel one pet’s services because she was afraid of them. I had prepaid, so I had to call the office to get refunded. Spoke on the phone with Nick, who has an IQ around room temperature. “Your refund has been processed, and it will appear on your CC in 3-5 business days.” Called again 7 days later. Again spoke to Nick. “I’ve processed your refund, and you should see it in 3-5 business days.” I asked for what happened last week, and he literally said they don’t have enough staff to process refunds. As if processing a refund was not a simple mouse click and required specialist personnel…I literally lolled. I asked for something with a confirma