Rugworks Flooring & Design Inc

Terrible company to deal with. They DO NOT stand behind their work. Installed flooring that started to peal up after just one year and refused to repair it unless I paid them to do it. Customer service was nice when they showed us the flooring they were going to install. But after it is installed and paid for it has been TERRIBLE.

About 1 1/2 years ago we had our home rebuilt after a fire. We hired a contractor to handle the rebuild. They had us contact Rugworks of Rohnert Park to pick out new flooring that was going to be installed. We meet with Rugworks at their Rohnert Park location to pick it out. At the time we didn't think anything about it when Rugworks had the flooring picked out already and showed it to us when we arrived. We figured he was giving us a great flooring option as we were replacing hardwood flooring throughout the house. Now looking back I believe the contractor and Rugworks made a back door deal where Rugworks tells us it's a great choice when really it was a cheap choice costing the contractor less to increase their profits. After it was installed we did a walk through with the contractor and

We were and his referred to Rugworks by a family friend. Jeff and his team did outstanding work and on schedule. From the initial estimate to product selection to installation, I felt we were dealing with professionals who knew the product, customer service, and were willing to stand behind their work. Terrific experience and highly recommended.

I wish I could say great; however I’ve experienced better. To begin with we were given a schedule date for the rug to be installed. We were called 4 days prior to our original schedule date stating that they would be there the following day. Which was four days prior to the date we were given. After much discussion, and several phone calls back and forth from this company, we were able to go back to the original date they gave us for installation. (Not without undue stress and made to feel that the error was on our part. ) On the day of the installation, two gentlemen in a white unmarked van arrived. When asked for a business card or reference or some kind of identification with this company, they had none available. The two gentlemen worked until around noon, and took off for an hou

Just needed a piece of scrap carpet for under my pool I bought and called to inquire about buying a 12x12. The lady informed me if I didn't mind used carpet they have a bin next to their building, just cut how ever big of a piece I want for free. It's literally just for outside underneath my pool, no I don't care if it's used! She was very polite and helpful. And if I chose to buy a piece of carpet they had very fair prices.