Rocky & Maggie's

I wanted to find somewhere close and had same day availability since our usual groomer was booked up so I called them. Well, that was a GRAVE mistake and I see why they were so happy to get me in asap. First of all, the girl that answered the phone gave me some pricing “based on weight” which I totally understand. I then ask her about the discounts they showed online and she started stuttering as if she didn’t really want to give it to me. Her response was “oh um yes, if you were a first time customer then i guess we would give you 10%”. You knew I clearly was but moving along. I told them I wanted teddy bear cuts for my 2 mini poodles. She said they might have some matting charges and I said that’s fine. I took them up there, the groomer barely examined them or talked to me before proceed

I rarely write bad reviews, but this experience was truly disappointing. I brought my 5 month old puppy in for his first haircut and was so excited, but everything went downhill quickly. I waited in the lobby for about 15 minutes while Anthony, the front desk clerk, tried calling the groomer, but he never answered. Since the groomer was so late, another groomer eventually stepped in to check us in. I was told Milo would be ready at 1:30pm, but he wasn’t done until after 3:00pm and no one called to update me. I had to reach out myself around 1:45pm just to confirm details and restate what I wanted, even though I had already explained it to both the front desk clerk (Anthony) and the groomer who checked Milo in. Mind you, drop off was at 12pm, we made it there at 12:09pm. When I finally pi

Terrible experience, we were charged 130$ and when we received our dog back he was still wet. She asked me if i want teeth brushing i literally said no and they still charged me for it. The price was unadjusted for the service that was rendered . I don’t recommend them at all

I use to go here with my 4 pups and honestly this place has just gone downhill, there is never the same staff anymore and I just feel like there isn't tenderness and care for my animals like before. One of my dogs are a little aggressive and instead of warming up to ny dog one of the groomers was like you don't scare me and she was taunting her. The time before that one of the groomers clipped my dogs tongue& Last time I picked them up I was surprised to find my dog returned to me like this eyes swollen and she couldn't see. I absolutely will not be coming here again.

This business should not be operating in its current condition. The level of unprofessionalism and the way animals are treated here is unacceptable. From the moment I walked in, the attitude was hostile and dismissive, and the experience only got worse from there. Pet owners trust groomers with members of their family. Based on what I witnessed, this establishment does not meet the standards of care, professionalism, or respect that any responsible business should uphold. Management needs to seriously reevaluate their practices. Until significant changes are made, I strongly believe this business should not continue serving the public.