River Bend Pet Center

To begin, this is a beautiful facility with a friendly staff, but my husband and I are very disappointed with the mismanagement and lack of communication among the employees—especially from the management team. Upon our first check-in, they couldn’t locate the information we had previously provided regarding our dog, which was the first red flag. We were told that a fecal test would be required for boarding—no problem there. However, we were also informed that our dog would need a temperament test in order to play with other dogs. I emphasized that socialization was very important to us and a key reason we chose this facility. Despite this, during his first stay of several days, no fecal test or temperament test was completed, meaning our dog did not receive the engagement we expected. Al

We have been taking our dogs here for years. We used to get great service and care. Since they have moved to new management things have gone significantly downhill. We are no longer receiving text updates during boarding and if we do we are still charged for days we didn’t receive them. As far as packages go they have switched to a new system where we as parents can no longer track how many we have left. When you go into the facility to ask there are several staff members who act as if it is an inconvenience. I will say they do have some staff members who are very friendly. And don’t even get me started on trying to get the “manager” on the phone. I will also say trying to get staff on the phone is hard. The service is terrible I get one word answers and no longer feel comfortable taking m

Ziggy loves going to River Bend Pet Center for Play Day. Staff make the experience equally as enjoyable for me. Does not get much better, it is a win win for all. Dr. Brandy Fay has been all of my pets Veterinarian (2nd mother), since she started practicing. No words to describe her excellency on every measurable level.

When a Dr Cares they GET DOWN CLOSE and PERSONAL Dr Fay takes every case every pet as if her very own, we know as she has been on 2 life threatening journeys with us and we have worked very closely with her over the years and seen the tears of sadness and joy in her eyes along with ours. She is ONE IN A MILLION. It takes more than a Veterinarian to make a GOOD DOCTOR. Anyone can be a Vet, not every vet is a GOOD ONE. SHE IS THAT ONE IN A MILLION!

Absolutely Love Dr. Brandy Fay We had a pregnancy scare with our Labrador June, she rushed right in as; we got there before she did. She had a full day of surgeries spay/neuter scheduled. Took June back right away and was able to put us and June at ease after only about 30 minutes had passed. 2 days later... June welcomed 4 healthy Puppies, 2 girls then 2 boys. Friendly staff, clean, well put together offices. Love that they also sell great products, offer puppy classes, have a private dog park available for use and more. 🐇🐕🐩🐈🐾