PetSuites Charlotte Airport

I leave Bella Cunliffe, my beagle hound mix, here three to six times a year from 5 days to 3 weeks. The place is meticulously clean, the staff super attentive and detailed with her needs and meds. She loves her playtime each day and actually loves coming to stay here which helps my guilt feelings a lot. They keep me informed of how she is doing through their portal. Wonderful place and highly recommended.

Facility: Smell very refreshing - the lobby does and it's so welcoming! Spacious building & very Clean Staff: Very professional & friendly I like that they se d pics of your pets to you. They confirm the services before you leave Pets get the attention they need They're very organized with your pets belongings! I like the services and the products they offer!!

We’ve had consistently wonderful experiences boarding our aging cat here. At over 20 years old, he struggled with stairs in the kitty condo and sometimes had trouble grooming himself. The staff was always incredibly caring and attentive, going above and beyond to accommodate his needs. On one stay, they even called to let us know he had some matted fur due to his difficulty grooming, and they recommended a custom cut to help. The haircut made him noticeably more comfortable right away. When our sweet old man passed away this past month, I called to cancel an upcoming reservation. The staff was compassionate and kind, and to our surprise, we received a condolence card in the mail with heartfelt handwritten messages from the entire team AND several photos of our Mushu from his time there. I

I needed to board my dog Darwin for a week while flying out of town and I check out many of the boarding kennels around Charlotte but I opted to stay near the airport. When I researched kennels, I came across Petsuites Charlotte at the airport and decided to try them out. To board your dog or cat, it's recommended that you make a reservation since they tend to fill up quickly. When making the reservation, the customer service rep was knowledgeable and professional. She made sure to inform me that my dog needed to be up to date on Bordatella vaccine which he is and gave helpful information. On the day of the drop off, everything went smoothly and the associate there was very helpful in assisting us and answering any questions we had. She also allowed us to take a tour of where Darwin would

Absolutely loved this place! I needed a place to take my girl Chloe that wouldn’t be a shelter like environment. The staff was amazing and she loved her time here. I added on the group play and the pawgress reports and it was worth it. She made new friends, played the whole time, and I had peace of mind knowing she was having a blast. She’s been home for two days and still recovering. I’ll definitely use this facility again!