PetSmart

Bought fish from here that had ich. Didn’t notice until they were in our tank for 30min. We took them back and the guy told me “oh yeah we saw that this morning”. So they knowingly sold us sick fish. Spent money to try to save them but it’s killed most of the fish in my tank. When I called the store to complain the response was “no one here knowingly sold you sick fish or told you that but I can let you talk to a manager if that’ll make you feel better.” The manager Gary is the best part of this location! He took over the call & handled with much better customer service skills.

Horrible experience here returning two harnesses. Didnt give me the correct change the first time and tried to act like I didnt return anything whenever I walked back in a minute later. Hope their management knows this is how they stock too.

We bought a fish tank and fish a month ago and everything was super awesome! All fish survived and the guy helping was great and knowledgeable. Everything looked clean and healthy. We Went today to get a algae eater and half of the betas were dead in their containers, they had neons in containers also and half of them were dead, the tanks were nasty, one you could barely see through to even see a fish and nothing looked very healthy. I got a fish (cleanest looking tank) and 6 hours later he was dead. Chick that helped us was in a hurry and pushy trying to rush us out. I really hope I didn’t bring anything to my other fish to catch and die. Taking my dead fish back in the morning. Glad they do the 14 day return on them. **Update~ here I am a year later, went back to get a couple friends fo

This was the best PetSmart I've ever been to! I live in Greensboro but happened to stop by here and I'm so glad I did! The employees working today were incredible and so helpful! To the man who gave me the harness you are a blessing 🙏 And the woman who helped me get my crickets and showed me some suggested products for my dog you were so great! Dale and I are so so grateful!🥰🥰

This is the first time that I have taken Buffy out Retriever. We will be back again. The staff in the store and the girls with the grooming department was GREAT. 100% Satisfied. Buffy was also happy with her hair and nails. That is what matters.