Petco

The cashier was super rude. After I paid for the bird seed, she extended the receipt toward me, staring only at the receipt and then looked away indifferently. It seemed as though “helping” me was truly disturbing her. There was only one person waiting in line behind me. The place was not very busy with customers. There is a friendlier pet store closer to where we live, but they don’t have the bird seed we need.

The store itself is fine, but the curbside pickup process is consistently unreliable. Orders show as curbside eligible, yet there are no designated curbside parking spots and no instructions in the app on where to go or how to check in. On top of that, my orders often aren’t fulfilled until I either call the store or go inside to ask what’s going on. This defeats the purpose of curbside pickup and creates unnecessary delays. If curbside is being advertised, it needs clear signage, proper in-app directions, and timely order fulfillment without customers having to chase it down.

Took my grandson here for a fish tank for his birthday. I was uneasy about it, because I did not have a clue what to buy as far as accessories, or what kind of fish, and was expecting to have to beg someone for help. The young lady who took care of us was perfect. Knowledge, patient, and friendly, and took the time to be certain all our questions were answered and we had what we needed. Surprisingly large selection and reasonable prices.

Signage is a little difficult to see from street due to bushes and traffic, but the store is solid. We forgot our dogs food and water bowl while up in the area looking at houses and this Petco was a quick and easy option to grab a couple. The store isn’t huge - it’s in an old CVS- but it’s well stocked and clean. The lines moved quickly and smoothly allowing us to literally get in and out in less than 15 minutes total. That includes finding the bowls, picking which one and getting through the line. And this was on a busy Saturday afternoon! We’ll def be back once we relocate to the area!

Although it was a busy Sunday, we were treated to top notch service from Nate who was very knowledgeable and fun to work with. He hooked us up with all the material things we needed for our first fish in the family. In addition to the material, we were provided keen insight and tips to get our aquarium going. Could not be happier with our experience there, and will visit again once we get everything up and running!