Petco

I have 2 cats who I always buy cat food for, the first thing that I see when I shop for my cats are two beautiful birds in dirty small cages, both the birds have such high spirits and to be neglected like this is so disheartening. They have dirty water, barely any room to move around, you can tell they want out and to be held. I have never once seen staff cleaning or socializing with these beautiful birds and I wonder why even adopt any animals out to people if you can’t keep an enriching clean loving environment while they wait for a home. I have seen a different cashier every time I come and each one looks miserable and not very welcoming. The cat food choices are nice, but the inventory is not updated and kept where you can reach. I’ve had to go to other stores to get food due to not ha

I wanted to report an interaction I had at the store. We arrived 7:59 PM, just before the posted 8:00 PM closing time, but the doors were already locked while customers inside were still checking out and shopping. When we asked about it, and explained we just needed the specific food, the manager Sandra became argumentative and insisted they are closed. She showed us the cameras, however I noticed they were fast forwarded and Sandra explained the time on the cameras were “inaccurate”. When I asked for her name and the corporate number, she slammed the door in my face and walked away. Later when another customer exited, I asked again and she responded dismissively and slammed the door and locked it again in my face. My main concern isn’t just the doors being locked early, but the way the s

Staff is extremely helpful and kind. Store is always clean, organized and doesn’t smell like other pet stores do. The variety of choices in dog food especially brands that are not at some pet stores, petco has them and always in stock. 😊

Being a member I don't know how to get the benefits of being a member. I don't have an I phone. I have a flip phone. Can't use QR codes . How do I get savings? Still happy to get my dog food there though. Just not tech savvy. Sonar said hi

Poor management. The bugs are always dead. There are constantly “Oops!” discount stickers on cartons of fully decaying, stinky crickets. I needed hornworms in a pinch because my online order was delayed, so I came in and most of them were already dead and rotting. I found two containers that each had only 3 live worms each. All the other containers were fully dead or had only 1 alive out of 4. They’re sold as 4 count for $11 (10.99 on the sticker). That’s about $2.75 per worm. Since each container only had 3 alive, I asked the cashier if she could adjust the price because I was basically buying 6 worms but would be paying for 8. She was really nice and asked the manager. The manager said "k do 10% off." Simple math says if only 3 out of 4 are alive, that’s 25% missing product. I get if t