Petco

I am writing this review to warn any customer from purchasing dog food from Petco in the Durham region, specifically their line of food, Wholehearted at 4011 Durham Chapel Hill Blvd. I purchased a bag of dog food from this location that was infested with webs, moths and larvae. This is unacceptable for any product, especially pet food. When I returned it, I was only offered a refund or an exchange for the same brand -- despite clear concerns about a possible infestation issue. It was laughed about that, "this happens when we don't have climate control in our warehouse." No effort was made to offer compensation or a price adjustment if I chose to purchase a different line of dog food instead from this Petco location. I asked for a discount such as 10% off of our purchase of a different bra

I had never been to this Petco before, and I was so impressed — not only by the amazing selection and layout of the store, but also by the staff. They were friendly, helpful, and very knowledgeable. From now on, I’ll be doing all my pet shopping at Petco! Thanks for the aquarium and stand! My babies love their new home!

The staff were nice. I purchased 12 black neon tetras for my 65 gallon community tank. Within 2 days they all had ick and a week later most of them have died even after treatment leaving me with only four. I would not recommend buying fish from them as it's clear they are not managing their tanks effectively.

Thanks Craig for the $10 Science Diet coupon and the nice lady at the register for such great service!

Petco makes it very hard to be a customer. This is the third time I went to the store to pick up my order and not receive what I ordered. They take my order charge my card. But when I arrived it out of stock. I’ve heard it all. Inventory shows the wrong number on hand, short on staff, can’t get that product. Then don’t let me order it. I thought it strange that they want you to pick a substitute product when ordering. I believe they know they have problems. Doesn’t a pet store know that pet owners are loyal to certain brands for a reason. Never again