Pet Supplies Plus Milford

Extremely disappointing and emotionally distressing experience at the Milford Pet Supplies Plus. I ordered a 10-gallon Zoo Med leopard gecko kit online from this store and it arrived broken. The manager refunded me and I clearly explained, in front of an employee, that I would buy the same kit elsewhere and return to purchase the gecko for my daughter’s Christmas gift. That plan was acknowledged. When I returned, the same employee reported to a different manager that my tank was purchased elsewhere and was 10 gallons. Suddenly, they refused to sell me the gecko unless I bought a 20+ gallon tank from their store. This felt like forced upselling, not animal welfare. What makes this worse is the gecko has been kept in the store for at least six months in a 10-gallon enclosure. Another nearb

The staff is always willing to help locate products. They do a great job of sending flyers out with savings. The food can get expensive so it incentivises customers to buy more in a single run with coupons. They also have on site groomer, which is convenient for a one stop shop.

I absolutely LOVE this store. Always good little sales, so many options, online app for a rewards program but most importantly the customer service in this store for the last 3 years of going here has always consistently been incredible. Always greeted walking in and ask if I need anything and I always usually do! It’s so helpful not having to go running around trying to find someone. They always make sure you are taken care of. Also very knowledgeable and can answer most of my questions! They take their time and spend the time with you with any questions you have. Thank you to everyone there! Especially Nicolas, you seriously are the reason why I did this review, you deserve a shout out. Thank you for taking the time to seriously help me. The best customer service

We take our dog that doesn’t love being groomed to Toby at Pet Supples Plus in Milford. Toby understands that Willy is not happy about going and is always patient and respectful of Willy’s fear. We are grateful we found someone that really cares!

I have been buying food and supplies for my dogs from Pet Supplies Plus since a while and each time I get the same amazing service. I would recommend everyone to try them if you haven’t yet for your pets need.