Pet Supplies Plus Lawrence

They lost a loyal customer today. I came in monthly and this last time brought my child with me to purchase a fish, but we were refused service as soon as we reached the fish area. Staff stated that my tank was not an “appropriate size,” and this was said in front of my child, which was both unnecessary and upsetting. In hindsight, I am grateful for the experience. After observing the conditions the fish were kept in—particularly the murky and unsanitary SMALL betta containers —I would not have felt comfortable purchasing an animal from this store. What initially felt frustrating ultimately turned out to be a blessing in disguise.

You guys need to find a new nail trimmer that treats animals with respect. Showed up and explained to the guy my dog had a past experience where the harness choked him because he is a pug. I asked him if he could hook the leash to my harness as it doesn’t mess with his airway. The guy told me no it’s policy, okay that’s fine. Every time my dog moved he yanked the collar tight, and my dog was clearly having a hard time breathing. Then cut my dog, and I watch him blame my dog. Literally says “well maybe if you don’t move I won’t cut you, and you got cut because you moved”. Did not finish the whole service and tried to add his tip on himself and I had to ask him to remove it. Was still charged for the full service, and told to come back another time. I wouldn’t want anyone who treats animals

Amazing deals and prices, but the welfare of their fish is a low priority for this location. Several betas were floating dead, and this one particularly had been neglected so long it was decaying in its cup. Ive been a customer for a long time, but i dont think I'll come back for a long time. The staff use to care a lot more. Its heartbreaking to see the standards are falling.

This place is ridiculous with there fish everything is always “quarantined” or dying. And by quarantined I mean in Public display tanks without even medicating anything. On top of that whenever there fish aren’t in a quarantine tank there employees are completely clueless as too how to handle them, they constantly drop fish on the floor or just plain throw the fish in terrible environments. Other then the lady up front everyone in the store is completely disrespectful and have probably the worst customer service I have ever seen. Do not go here

They had what I wanted. New leash. Training collar. It was a bit cheaper here. I had planned on ordering this online but grabbed it at comparable price. And it looks better than the one on ebay. I would have rated this place a 3 but I'm actually pleased so I decided to write a review. Thanks pet supplies plus!