Pet Supplies Plus Arlington - W Sublett

The WORST Pet Supplies Plus. I have never had such a bad experience at PSP. Manager was a petite girl with pretty black hair (i didn't catch her name). First I called her when I was 2 minutes away and they didn't close for another 10 minutes. I wanted to make sure I was fine to come and get the fancy crested gecko I for my daughter's birthday that I had already seen the day before and spoke to another manager that day. I begged her to let it be okay, and she did say she would allow it and then she hung up on me when I was trying to thank her. She was very rude and short with all of her comments through the phone call. When I got there I told her who I was and she told me I was gonna have to wait, rude again but I didn't mind waiting at all. She asked if I already had an enclosure and I did

Beth, the groomer is AMAZING! She is a trusted professional for our pups. We have rescue dogs that were severely abused and she took for time to earn their trust. Because of her compassion, they have learned that grooming is not scary experience. We love her. If you need someone that truly loves her job and pets, please don’t hesitate asking for an appointment with Beth.

I usually post 5 star reviews but felt the need to share this one star experience. Worst customer service experience I’ve ever had, especially from the so called “manager,” Madison. (Same girl from the other one star review). It’s clear she hasn’t been taught the basic rule that the customer is always right — instead, she blames the customer. Sadly, she said she’s says she’s been a manager there 3 1/2 years, apparently has never been corrected on her skills. After reading other reviews, it seems negative feedback doesn’t make much difference here. My best advice to anyone reading this: please take your money somewhere else. To be completely clear on my initial review. 1-Star Review – Extremely Disappointing Experience I visited Pet Supplies Plus on Monday, November 24, 2025, around 2:15

Always have a wonderful experience in this store. Staff and groomers are great. Olivia is really great with our large and anxious dog. She's willing to work with him and build the trust needed to get the job done. Not sure why Desiree felt the need to slander Olivia like that, we've had the complete opposite experience with Olivia! She is very knowledgeable, patient good with our dogs- especially our anxious one. We wouldn't take our dog to anyone else. Highly recommend Olivia or any of the wonderful groomers here. This location seems to keep groomers and stay busy seems like staff and clients are happy all around which is great and reassuring.

Kaleigh truly makes my dog comfortable and feel loved. And she’s also a great groomer! I’ve seen the other groomers and they also do a wonderful job. I would recommend your shop to families and Friends.