Pet Supermarket

BEST service and so clean! Everytime I go into this store they are not only so helpful but all of the animal cages/tanks are also clean as well as the store. I have no complaints and always seem to find what I'm looking for and helpful staff to answer any questions I have.

I was on a mission, today. I was given a task to obtain everything necessary to make two Guinea Pigs a happy home. I was greeted warmly, and helped by a great associate (I feel bad that I didn't get her name). The two new members of the family have a great home and I couldn't be happier.

Extremely disappointing experience with the store manager at the Zephyrhills Pet Supermarket. I was sold an expired bag of puppy food, and when I politely brought it to the manager’s attention, I was met with pure attitude instead of accountability. No apology, no concern, just rudeness and dismissiveness. For a manager to treat a customer that way, especially over something that could affect a pet’s health, is beyond unprofessional. It’s a shame, because the rest of the staff has always been friendly and helpful, but the manager’s behavior ruined my entire visit. It’s obvious customer service isn’t a priority under this management. I’ve always liked this store, but this experience was enough to lose my business entirely. I’d recommend double-checking expiration dates and hoping you don’t

Overpriced. I paid double the price for an item that was broken. Store manager was completely unprofessional. She did not honor the exchange/store credit although I had proof of purchase. She even tested the item herself. She very easily could have taken ownership of the issue.

Great customer service highly knowledgeable about the animals in the store and has great bundles for usually expensive pets and pet supplies.