Pet Supermarket

I came in to get treats and dog food for my new Pomeranian, and the staff was incredibly nice. The store manager, Ashley, really took her time with me and thoroughly explained what the best food options would be. I truly appreciated her patience and knowledge. I will definitely be back!

I had a very disappointing experience at this store. I visited here to shop for my dog for our upcoming trip back to Canada. A lady named Ashley completely ignored me. When it was time to check out, I felt rushed and was given an attitude. The tall employee was always on his phone and I had to call for him several times. Talk about customer service…

I am writing to formally express my dissatisfaction with my recent experience at this store. I purchased multiple fish, and they began dying shortly after I brought them home. It later became clear that I had been sold aggressive fish housed with non-aggressive fish, which resulted in them attacking each other. When I returned to the store for assistance, I was told my water quality was the issue and was instructed to purchase several water treatment products. I followed these instructions exactly and also purchased additional fish. Unfortunately, those fish died as well. The manager, David, instructed me to return within the warranty period for replacements because the fish I originally purchased were not in stock. I returned within the specified time frame, but he then refused to hono

I went today, around 10 am, to bathe our beloved Khali (Labrador), and I was very pleased with the towels they gave me – finally, good towels! Although the new employee got the price of the two bones I bought wrong, I want to thank them for being so kind and making the refund. I believe they are in training. I will be waiting for the refund to my credit card. I hope to have this good team again in the future!! Thank you guys!

I recently bought a guiney pig from the store. After 3 days i noticed that he was not getting well with my cat. So i decided to return. On the official website pet supermarket it says that you can return live animals within the 14-day period. At the time i arrived to the store, they denied the refund request as well as told me that you cannot return animals at all, even thought Coral springs Per Supermarket told me that it is not true, the policy does allow to return the live animal within the14 day period.