Pet Paradise Charlotte

This is THE BEST boarding/daycare/grooming place in and around Charlotte! They always take amazing care of our babies. Recently had their first grooming appointment during their stay and WOW my babies were looking so clean and bright when we picked them up! Thanks guys! Yall are the best! Captain and Major were happy as always!

We have 2 small dogs 15 pounds and 5 pounds. They listen to simple commands but are not very well trained. I need to say that first. The reviews were good so we brought our dogs Zeno & Chi Chi here for 3 days while out of town. We paid to see them on video playing twice a day, but we never saw our dogs on the feed. We took time out daily to see, and never spotted them. That does not mean they didn’t get group time. Just that each day and session we reserved time to check on our dogs and never saw them. We came to pick up our dogs on Wednesday at 5, 4 other owners came after us and left with their dog before us and that made us nervous. The manager walked back at 5 to get our dogs but at 515 we were still sitting there watching others dogs leave. My wife finally asked the front desk wh

I truly appreciate the staff at this location for reassuring me that my dog DJ was being well cared for. They kept me informed about how he was eating and went above and beyond to ensure he felt comfortable and encouraged throughout his stay. It meant so much to know he was in such attentive and compassionate hands. I'm really greatful for the staff taking excellent care of him but also for keeping me updated every step of the way. I’m looking forward to future boarding bookings. A+ for the overall experience!

I’ve been using pet paradise for years. I have a very sweet Great Dane who can be timid at first and then bubbly the next and she absolutely loves pet paradise. I travel often and I’ve never had issues or concerns when my baby has stayed there. She’s stayed there for as min. 2 days to max 11 days when I went to Colombia a few years ago. There’s cameras, there’s options for foods if she runs out, and she gets her one on one time since she’s not spayed. If I ever need to extend a stay because of traffic or change in flight there is never any hassle. It’s worth the money in my opinion. I switch from lake Norman and Charlotte airport. Normally we go to lake Norman if we accidently aren’t up to date on shots. Love love this place. I don’t trust a lot of places with my fur baby especially as big

It was heavy on my heart to post our story. I'm not sure what happened but I think my dog could have been injured while staying here July 2024. I have used Pet Paradise many times over the last 18 years but this time the staff was cold and very disengaged. I explained his medication regimen and gave extra pain medication and chicken foid bags for his comfort. The woman just snached his stuff and tried to rush us off. I recorded my goodbye hugs and kisses. I was off to catch a plane and thought I was being overly protective. I looked for my 11 year old sweet Cavachon daily on the web cams for a week but never saw him once. I called everyday and was told he was fine. When I picked him up he had No additional pain medication, and no chicken. He should have had plenty left. Mind you his medi