Newport Veterinary Hospital

The past year or so with NVH has been such a disappointment, to say the least. They used to be fantastic until our routine vet sadly had health issues and retired. Ever since, our pets’ care with them has gone down hill. I am constantly having to remind them to do all the routine stuff that THEIR OWN system says on the receipts is due and THEY STILL MISS DOING SOME OF THAT. I had to schedule one of my dogs multiple times and they STILL MISSED doing some of the routine stuff. What is the point of the system keeping track if they don’t even pay attention or it’s not clearly in their face what’s due??? This has caused multiple issues with my dogs preventatives being denied to be shipped out as I go through Chewy, even though I am consistently scheduling them when they’re due for their routine

Yikes!! This business has gone so far downhill in the past year. The office crew are hostile to constructive honest feedback about their systems & communications. After we took our two dogs in for an annual visit we were denied our prescription through their new online service. When we called the office we learned we not only had to drive an hour back to the office to get a hardcopy prescription they refused to email or send electronically. They also then charged us eight dollars for the prescription pickup!

My dog is healthy. I just needed flea & tick meds. $270?! For a six month supply? And as an added bonus, I have to bring my dog in for another checkup to get the pills refilled? You want *more* than $270? No, thanks. I'll buy online for $40. I'm all about buying local, but not for a 1000% markup. Try again 😝 Staff was nice, but I'm kinda paying for that.

We are visiting from Canada and our dog had an infected hot spot. Of course, this happens on a Sunday when everything is closed, so we made the 2 hr trip to an emergency hospital last night, waited many hours with no idea how much longer we would have to wait, so we eventually decided to make the 2 hr trip back to our vacation rental as it was quite late. We emailed several vets that night hoping we would have some better luck in the morning. Well, we did! Newport Veterinary Hospital called first thing and booked my boy in on Thursday and said they would add us to today’s cancellation list. Not long after, they cheerfully booked us in this afternoon! Wow. When we arrived (1st time customer), we were greeted with smiles and care. The front staff were super attentive to me and my boy. What a

My little Missy girl who is a female chiwienie had 2 broken molars and Newport Veterinarian did an awesome job on her. It was expensive but well worth it. They always keep me updated on Missygirls chart. Awesome young ladies who work there. Thank you Newport veterinarian for taking such good care of my missygirl