Neighborhood Animal Hospital

For years I took my cat to this vet clinic, I gave lots of patience to them with little staffing and underfunded tools. However, we’ve decided to part ways for purely the fact of very little professionalism and education. (To add; appointments were always pushed 30-45 minutes with no communication or rescheduled with short notice) For many years I was told it was fine to bring my fur baby without crating because he’s very temperamental when put in one (almost traumatized) many of the vets understood and would accommodate when needed. The last visit we had was for a simple nail clip and I was called a “bad pet owner” by one of the vets for not bringing him in said crate. See, I can understand educating patients in order to keep animals safe in all scenarios but this lady was just STRAIGHT U

Brandi has Multiple Myeloma. Dr. Helwick has been her vet since she was a puppy. But lately the service has been disappointing. It seems I rarely get to speak to Dr. Helwick rather the office staff, they don't return calls, and fail to send lab work as requested to Brandi Oncologist. I did not know till recently, they do not have internet service in the office, really? Brandi is not doing well, so no time to switch vets. It is unfortunate, Dr Helwick seemed to always do a pretty good job until lately, and it really bothers me I can't be with Brandi behind closed doors.

I thought they were good but after 1 visit and not getting copies that my previous vet sent that I need for boarding as my previous vet is on medical leave. It took me 3 to 4 visits to get the 13 pages that were sent and confirmed. First, they weren't ready when they said they would be, then they only had one page, I went back again and they said they didn't have anything, then I called the Vet Tech at my old place and she said it was sent so I went straight back to Neighborhood Vet and they looked again and came back with 6 pages. Susan had to fax them again and due to them not calling the old vet place seeing a confirmation with the number of pages, I had to cancel and reschedule my checking out the boarding facility. Also, you can't be in the exam room with your fur baby. Horrible and

Dr. Helwig and her staff were so very kind when it came time to say goodbye to our sweet Silas kitty. The doctor and staff are knowledgeable and really care about the pets. They treat them like they are their own.

What a great job they did, first, to keep us all safe with curbside pickup and delivery. The vet came out to my parked car to discuss her findings and recommendations. She had a comprehensive plan for treatment and follow up! I was very impressed.