Midwest Rug

My husband and I built a new home and the Radford men went above and beyond to make sure we were happy. Even came to the job site to check out installers work several times. Also, they did our backsplash and it was meticulously done. We will not need flooring for years but we will always be repeat customers.

Midwest installed the tile in this bathroom in 2020. There was grout on the ceiling and grout was coming out of the corner. My husband was the one addressing the issues. He since has passed. I am now picking up the issues. Trustin at Midwest said he is not fixing the grout issue given it’s been 3 years. I explained John was dealing with it before his passing. Trustin said he was not aware. He looked at the pictures and said the house shifted and caused the grout issues. I hired a tile guy to repair the grout. He discovered the reason for the grout falling was due to Midwest’s installers grouting over blue painters tape. Beware of the quality of work from Midwest tile installers and they lack of making it right. Response to Midwest Rug: Thank you for the response. To be perfectly clear the

Midwest Rug kept in touch about the order of the hardwood floor so I knew every few days where we stood. The installation was a work of perfection and quickly done. Installers were professional and polite. I will recommend Midwest to everyone.

The work crew for Midwest Rugs just finished my new kitchen and utility room. Rickey along with his staff, we’re very polite, explained what would be going on and so knowledgeable with the product I bought. It was amazing how efficient and quickly they worked as a team. They worked non stop, from 8 am till 2:30 and went over the completed job, to our satisfaction. Can’t say enough about the services they did to put in my new floor. Our salesman, Stacy C, took us through the whole process and really educated us about the types of flooring that were available. With this information we were able to make the right decision for our needs. Can’t say enough positive words to express our thanks! Beautiful job!

Our experience with Midwest Rug was outstanding. We shopped around for months before making a decision. Trustin is an expert on flooring and he truly delivered an excellent product with a professional installer. He came and checked the quality of the work and made sure we were happy. It was an easy choice to work with their team. They are reliable and easily the best in town !