Life's Abundance, Inc.

Receiving a humble "sincere apology from our CEO" email explaining the system challenges was very nice and refreshing. But... it was almost two months ago. The website continues to error out for the basic autoship edits, the emails to support are not answered and the support phone returns a busy signal. In two months a business should be able to put some basic contingencies while dealing with the system issues; you can't blame all this to the bad software choice. One can't help but wonder - does the product quality receive the same level of attention???

During the past two months, they have apparently quit responding to phone calls or emails. If you call either one of their phone numbers, you will get a recorded message saying they will either put you in the queue and call you back or you can hold. We have held three times for over 20 minutes and no one answered. We have also left four requests for a return call and have gone unanswered. If you try to email them, you’ll get an error message on the email system. It’s unfortunate because we have been a customer for many years and apparently something has happened there and if they continue to do Autoship with us without an immediate contact, we will have no choice but to go to law-enforcement and file a fraud complaint for unauthorized use of our credit card. Again this has been within th

Update: I have been charged twice for one auto ship. The first charge was 9/30/2025 and the second was 10/2/2025. I still have no food. I cannot reach anyone on the phone to even alert them that I have been charged twice. I still have no food. I am off this morning to buy science diet dog food since I am out at this point. I hope our three dogs do not have any ill effects from abruptly changing their food. I guess I will have to go to the trouble to dispute the charges through my credit card company since there is no one addressing customer service issues at this company. I want a I start by saying you cannot buy this dog food in stores. I have been trying to reach someone from the company for three days at this point. I have been on hold for over three hours, left multiple prompt

My dog got sick with the new batch of food I ordered recently. I stopped the food and have been on a mission to contact the company to no avail. I have sent emails, calls, requested call back and not one person has contacted me. Despite going through system upgrades, it is ridiculous that it's been a week and non one has reached out. At this point I am considering taking legal action. This is a horrible way to conduct business. Unless you have two people working in the office, a call back with a live person should be done within 48 hours. Not a lame recording apologizing for the delay and no call back and then no one reaches out.

I have had my cats on they're dry food for years . Both of my cats can be picky eaters but really love the dry cat food. My 16-year-old cat has been on it her entire life. I use auto ship for savings on shipping.