Kriser's Natural Pet

June 15, 2025: Today, I had a deeply disappointing experience at Kriser’s in Park Ridge, Illinois, which I feel compelled to share to help other pet owners make informed decisions. Upon arrival, I was informed that my dog could not be groomed due to an expired rabies vaccination. I explained that I had already uploaded the current vaccination records through the online booking portal. After some back and forth, the staff realized that the expired record was for a different dog in my profile—not the one scheduled for grooming. This confusion could have been avoided with a more careful review of the records on their part. During the grooming session, I received a call informing me that my dog had experienced anxiety, defecated twice in the crate, and that I would be charged an addition

We had a great experience today, especially considering this was Chico’s first grooming and he can be a bit nervous. Colton was incredibly patient, calm, and understanding of Chico’s behavior, which really made a difference. The care, attention, and professionalism showed throughout the entire visit. Chico came out looking great and, most importantly, feeling safe and comfortable. Truly appreciate the excellent service—thank you for taking such good care of him!

I recently adopted a Shih Tzu and discovered he has allergies to chicken and other proteins. He's also an extremely finicky eater 😂. For a few days, he hasn't been finishing his meals. I called the store ahead of time and spoke with a knowledgeable and patient representative. I decided to visit the store immediately. Upon arrival, I was thrilled to see the vast array of options available. A staff member named Jenny assisted me in addressing my dog's food allergies and other issues. She was remarkably friendly, attentive, and helpful, patiently answering my numerous questions. She recommended the Signature Kangaroo brand, ideal for picky eaters, and provided guidance on transitioning his diet. Today, my dog enjoyed a complete meal. I highly recommend this store to fellow pet owners. I'm eag

The staff at the Park Ridge Kriser’s are consistently wonderful and always take the time to personally greet both me and my dog. Their customer service goes far beyond what you’d expect. Recently, one of the team members even called me from the store simply because she hadn’t seen me in a couple of weeks—something you’d never experience at a large chain store. Hats off to the entire staff at this location for their genuine care and exceptional service.

Very helpful and friendly staff. Nice selection of products. Just wish they had a nail quik bleeding spray offering (if such a pet product exists, vs. the standard powder). Glad this Kriser's location is here & wish there were more like it in the city of Chicago. This one seems very well-managed too.