identity Pet Nutrition

Food is good but dealing with customer service and trying to resolve an issue has been a frustrating experience. They can do right by the customer to protect the customer experience but are not helping resolve the issue. Our recent order was delivered incorrectly by UPS and this caused the food to thaw and spoil. We originally contacted Identity to update our delivery address but were redirected to UPS as the food was out for delivery already (this was 48 hours prior to expected delivery). We contacted UPS directly and asked them to drop off the package to a neighbour nearby through the UPS program as we could not be around to receive the package. UPS did not follow through despite confirming the address change and dropped it off at our original address causing the food to spoil (we tried

Outstanding company and customer service! There was a mix up with my order and the company went far out of their way to quickly fix the problem with competence, patience and a smile. I look forward to watching my dog thrive on this amazing food and ordering from a company that truly cares. Thank you Identity Pet Nutrition!

Years ago I had a cat with food allergies that would make her incessantly itchy. I had many sleepless nights looking for a limited ingredient, gluten free, pate novelty protein diet that worked with a picky eater. I finally came across Identity in 2021 and never looked back. *Smells like real meat, not over processed *No worries of popular food brand recalls *Some of the best ingredients I've found in cat food While I don't have a cat with food allergies anymore, I still feed my remaining cat Identity because her appearance and fur are better than ever.

This company is amazing. They care about their product and quality. Very good people, with integrity and values

They have very good variety of food for different animals. The people are very kind and friendly