Esser Mark VMD

Very disappointed by customer service at Rothman. I brought my new rescue dog here for a routine check-up and to get a Rx for heart worm preventative medication. I opted not to purchase the Rx at Rothman because I knew I could pay much less online. I placed the online order for the Rx on June 23. The online company tried faxing a request to Rothman on June 23 and June 24 to obtain the Rx. Rothman didn't response. The online company called Rothman today and Rothman told them that I would need to pick up a paper prescription and snail mail it in because it is their "policy" not to fax prescriptions. Come on people, we aren't talking about a prescription for percocet or oxy. It is for a HEARTWORM preventative. Now, because I have to snail mail the Rx in and wait for it to be manually

I strongly agree with Lauren's assessment of Dr. Esser. I took two of my cats to him for testing and treatment years ago and stopped using him once I realized that he's all about money and lacks compassion towards animals and humans. His bills were outrageously high and he performed all kinds of tests, some totally unnecessary, on my cats for which he never received my permission. He also added unnecessary meds to my bill. I'm sorry to read that he's still gouging clients. And his complete lack of sensitivity to a couple whose dog had just been euthanized is extremely disturbing. It's a shame -- Dr. Rothman and his wife were tops in running the clinic and caring for animals. Their name is now being sullied.