Emergency Animal Hospital of Crystal Falls

Christmas Day, my partner and I had just gotten back into town when we got a call from my parents who were puppy sitting that our 8 month old Great Pyrenees slipped out of her collar and decided to run as fast as she could to the highway, and was hit by a car. We were terrified and started calling every emergency vet we could find, and thankfully this clinic was open. From the moment we contacted them, they were incredibly helpful. They communicated with us constantly, answered every question with patience, and reassured us every step of the way. Even after her stay, they continued helping us with any questions and concerns. Mochi is a BIG puppy with BIG puppy energy, even when hurt. They were so understanding and did all they could regardless of her being crazy and stubborn. They were al

This is the most kind emergency vet I have ever been to so so gentle and compassionate in my 9 year old cats last day with us… they were real with everything and were so patient. they understood my financial situation and weren’t judgmental what so ever. They had this lovely room full of kitty treats and snacks just for my baby’s last day and she had 18!! of those yummy gravy treats she enjoyed every last bit too. After everything they even gave us a little paw print and her ashes with a lovely handwritten card sent to our address.. if you’re ever in need of a place that truly cares this is the place I promise you… thank y’all so so much for making my angels last day so special

I used to go to San Gabriel Vet Clinic, and after they shut down, I was making so many calls for a spay & neuter. They have amazing prices compared to other clinics around. Affordable vet vaccines. Not to mention they have taken amazing care of my boy Bruno. After him having a few complications after being fixed, they got us into the vet in 20 minutes. They call to check up on him and have made this process so smoothly for us. Each vet, vet tech, or receptionist is beyond. Thank you for bringing an amazing affordable vet clinic to the area and keeping our babies happy!

The staff at Crystal Falls were there for us when our primary vet failed us and our beloved baby Sharkie. The doctors that saw us were very considerate and took their time to explaining our baby’s condition and the next steps we could take, we felt comforted by the vets as they worked with us to help Sharkie. He needed a blood transfusion, and the doctor determined he had a rare blood type and so the staff found us a hospital in Dallas that could provide the blood he needed. Thanks to their due-diligence, Sharkie survived a dental surgery that should never been performed on him. I’m forever grateful to the team for their kindness, consideration, empathy, and swiftness through all our visits. Thank you again for loving Sharkie as much as we did.

My dog was attacked by another dog on the night of the freeze. We initially took him to the Bertram vet twice and he wasn't as bad. By the following Friday, my dog suddenly could not eat, drink, or walk and was extremely disoriented. I knew something was terribly wrong and was advised to take him to Crystal Falls Emergency Vet Hospital. When I arrived, staff took my dog from my truck and brought him inside. I was left in the waiting room for over an hour with no updates, not knowing what was happening or how he was doing. While the staff appeared polite, the care my dog received was deeply concerning. They repeatedly stated they were unsure what was wrong but guessed it was tetanus. Over the course of four days, they ran numerous tests, continuously increasing the bill, yet my dog showed