Eco Dogs And Cats

DO NOT PLACE AN ONLINE ORDER! They are stealing your money and not sending what you ordered. I’m currently dealing with the BBB, Visa and my bank in order to get my money back. THE WEBSITE NEEDS TO BE SHUT DOWN.

I seriously think this place is scam. I placed an order online over 3 weeks ago and except for email confirmation I received absolutely nothing - no shipping notifications, no tracking, no product itself! I started a dispute with PayPal hoping to at least get my money back. This "business" never responded to my phone calls or emails. And all positive reviews appear to be fake, based on the names. Beware.

I ordered a bag of cat food that made my cat sick. She puked it up not long after I gave it to her. I tried to contact them by phone, but couldn’t reach them. They sent me a late email response after I emailed them telling me that I can’t return or get a refund for the item, and that “transition” a pet to new food can be hard. I’ve never had this type of horrible experience with any cat food transition. Very disappointed in their customer service and product. I don’t usually leave reviews, but if I can help someone avoid a similar bad experience I’m willing to write one!

The company does not respond to any emails. They stated they sent my package out a month ago, I never received it. USPS says they never received the package either. I was charged almost 23 dollars in shipping costs to ship UPS Ground. Why wasn't I notified that the package would ship via USPS? Regardless it seems as of now my package never shipped. DO NOT DO BUSINESS WITH THEM. I'm all for supporting small businesses but not one that cons you.

I placed an order 1 month ago. No one has sent me anything. Buyer be ware.