Creature Comforts Pet Resort

Positives - staff I interacted with at pickup and drop off were very friendly and good with dogs. Negatives - communication is a huge problem in my opinion and they are scamming new customers by not verbally making sure they know the most important information - if you pick up Sunday you’re automatically charged for a full day. They want you to read every piece of fine print. If you have a policy that Sundays are handled differently than other days then staff should be told to share that with new customers up front. The part of check in that refers to the Sunday policy was a section I didn’t read or complete because I thought it was a staff section. Instead of telling me I missed a section and to make sure I read and initial, they just reviewed my paperwork and said okay initial here and

I was super nervous to drop my 8 month old kitten for two nights while we got married. She is a rescue and has a really hard time with change. We dropped her off and the staff was super friendly and reassuring. Picked Freya up two days later. We walked in and the staff knew right away who we were there for which was nice. She was super happy to come home but seemed pretty relaxed. I was expecting her to be super stressed out but it seems like she enjoyed her stay and didn't have a big issue with it! I also really appreciated the little "report card" that came with it and how good she was and that she enjoyed singing (which she absolutely does!) Absolutely will be taking her back anytime we go out of town! Feel so much relief knowing she was well cared for and she was still our happy Freya!

Please don’t put your pets here I wouldn’t trust this place with any pet. We went here because our regular daycare was booked up. My dog (a high energy playful beagle girl) always had an amazing time at her usual pup hotel was never an issue. Always came back clean smelling good groomed and kept and in great spirits. We were going away for Christmas for 5 days. Check in made us an hour late for our trip with last minute paperwork I was told was already all completed. I called about her and was told she was totally fine playing active etc. yesterday we picked her up. She was so lethargic she couldn’t even pick her head up. She was in and out of sleep the entire day and into today. She wouldn’t eat barely drank barely kept her head up. The overwhelming stench of pee coming from her was shock

We absolutely love Creature Comforts Pet Resort! Our dog has always been happy to stay there, and we’ve trusted their boarding services for multiple long vacations. The staff is consistently helpful and respectful, both over the phone and in person, making the entire process smooth and reassuring. One of the things we appreciate most is the level of organization—they send detailed email reminders and set up appointment times to ensure a stress-free drop-off and pick-up experience. The options they offer for boarding add a special touch, and we always opt for pictures while we're away. The photos are so sweet and even come with a thoughtful comment, which makes us feel connected to our pup while traveling. Another fantastic perk is the post-stay bath—our dog always comes home fresh and cl

They are super friend and really know each dog that goes to the facility. We've been giving for years and never worry. Both my pups always have a good time and don't come home stressed at all, just tired from a big week. Our one dog isn't the most polite, but the staff are great with caring for her and take her on extra walks as needed since she doesn't participate in day care. Our other dog is a puppy with lots of energy. He came home happy and healthy, even came has better manners than when we dropped him off. 😆