CountryMax - Henrietta

I visited the store at 4pm on 7/1/21. The ferret was being kept in horrendous conditions. I've honestly never seen it so bad at any pet store before... The ferret had nothing to lay on aside from excrement that was piled high in all areas of the cage, and pee soaked pads. The hanging bedding that is not even usable for the ferret had been chewed likely due to lack of enrichment. These conditions are deplorable and I feel awful for this poor ferret. The feces looked old, and the entire area reeked. I own many ferrets myself and this is just sad. Do better Countrymax.

I absolutely love this store. It offers so much. But, I’m devastated at how it’s treating its animals....or rather, not treating them. They are clearly sick and being neglected. I spoke with one individual (who I will not name) who stated that they haven’t been given clearance to medicate. If this were a puppy or any animal other than a reptile, I doubt they would be suffering to this extent. So horrific that they are not getting the treatment they desperately need. Judging by the other reviewers comments about non-mammals, this unfortunately seems to be a trend for this store.

Friendly and helpful staff. The store is clean and organized!

We had an amazing experience finally getting our propane tank on the RV filled. The staff were super sweet and helpful. Thank you folks)

Been coming to this country max for years. The new crew at this location is as lively as roadkill. I stood for 15 minutes while the girls had their group therapy session in the back. Had to hunt someone down for crickets. No hello, no goodbye, just an attitude for having to do her job. Then I couldn’t even finish my order without her walking off! I had to ask her to come back to get worms. This is the second horrible experience this week. I get it, working isn’t fun, but get a grip. Guess I’ll be going to Petco from now on. Not that they care lol.