College Hill Animal Hospital

I came to this clinic because I’ve had a great previous experience here with Dr. Hesse, which is exactly why today’s visit was so frustrating. When I initially called to schedule an appointment for Monday, the front desk was helpful, professional, and proactive. They explained their Saturday walk-in docket is open from 8-12, had already pulled my information in the system, and communicated clearly. That interaction set the expectation and is the reason I chose to come in as a walk-in today. I arrived out of genuine concern for my dog, who had a rapidly spreading abdominal rash and was visibly uncomfortable wearing a cone. From the beginning, I was polite and apologetic about any confusion, and very clear that my dog is up to date on her rabies vaccination and that I wanted to avoid unnec

I would like to extend a thank you to the entire team at College Hill Animal Hospital for 15 years of exceptional care for our family dog. Drs. Hesse and Pupkoff, Danny, Sarah, Lauren, and the rest of the staff consistently provided no-nonsense, compassionate support. From managing his allergies and illnesses to keeping him looking sharp with grooming, they were there for every stage. Most importantly, as our pup faced physical and cognitive decline later in life, they guided us with care and empathy. We couldn't have asked for a better team to look after such an important member of our family. Heartfelt Thanks!

The service and price were great! My dog was treated very well even though he had a little accident before walking in. I was put at ease of his acute illness by Dr. Pupkoff, she’s great! We will definitely be going back as needed.

All ego. Zero accountability. Lackadaisical treatment. I trusted Hesse with the welfare of my animals and I wish greatly that I had not. He is responsible for the extremely painful premature death of one of my dogs and the unnecessary ongoing suffering of another. Who has now received a more in-depth examination and comprehensive treatment plan in one visit from a new doctor, than in any of the many years at College Hill Animal Hospital and Chris Hesse. Shameful and Unworthy.

TERRIBLE SERVICE I came here in emergency because my neighbor‘s cat was very sick. I explained this to the front desk lady, filled out her paperwork, including payment. she then refused to take the cat without immunization record. I told her she would have proof of immunization in 30 minutes, but I have to leave. She absolutely refused and would not take this poor cat. She offered no alternatives, no help of any kind. She seemed burdened by me even being there. So with no help offered I had to leave. The cat died just a few hours later. I would strongly recommend not bringing your animal here in emergency because they might just let it die without a care in the world. No urgency, no cares, no problem solving. Terrible traits for an “animal hospital”