Cassio Pet Resort & Training Center - Newtown, CT

I really wanted to like this facility, but after my experience there, I would not recommend Cassio's as a grooming center. I brought my 8 year old Mini Yorkie to get groomed (hair cut, nails cut, bath) last minute, and I was surprised to find a place to accept such a rushed booking (4 days notice). The grounds of this location are beautiful, but when I went inside, I was not pleased with the reception staff. I asked how much my services would be, and the receptionist told me that I should have asked the groomer for an exact estimate and that she did not have an answer other than the minimum cost ($75 for bathing/nails). I then asked what time I could pick up my dog, and she told me that if she does not call before 11am, that it would be after 3pm since they are closed from 12pm-3pm. I drop

Don’t get your dog groomed here. Prices are astronomical for a minimal amount of work. I could have gotten a better groom at pet smart for less. Not to mention the groomer was totally unprofessional and not someone I would trust with my pet. Had I met her prior to pick up I would not have left my dog there.

It’s clear that everyone here truly cares about the dogs and treats them like family. I highly recommend Cassio to anyone looking for a safe, fun, and reliable place to board their pet.

Brought my 17 year old cocker for a few days there in mid oct . He was walking perfectly fine me when I received him a few days later he wasn’t able to walk and now I will Have to put him down. They won’t tell Me how he injured himself . I was also told That he was brought home by a staff member which is not their company policy . I will never bring my pets there again. They shouldn’t have allowed my older dog there if they couldn’t take care of him correctly. The staff there are lazy and unprofessional .

I have a 2 year old blue chow chow who has been coming here since he was a puppy. He loved coming here and would not get his anxiety attacks that he gets at other groomer locations. But there has been a recent staff change in the reception and groomers. The new receptionist are rude and should not be working in customer services. They are a poor representation of this business or at least what this business used to be. Since his groomer left, the new groomer refused to cut his hair because of his breed. She claimed chow chow’s hate her and are aggressive dogs. My dog has never attacked or hurt anyone. I used to advocate for dog owners to use Cassio services but after our recent experiences with them I no longer recommend taking your dog here. It will leave you with an unpleasant experience