Carpet Factory Outlet

We had a great experience from start to finish with this location of Carpet Factory. We called to get a quote on some options of carpet or hardwood for our basement and stairs, and Ricky was out that week to give us some ideas and suggestions. We went in, picked a roll of pad and carpet, and installation was scheduled within 2 weeks. The install was a timely process since we had the entire basement and stairs, but one guy took his entire day in making sure it was done and complete before he left. Ricky even stopped by to give some assistance and double check that everything was done according to plan. The completed project looks great, and I’m glad we had some input prior to ordering because we wouldn’t have even thought of some of the small details that really make the difference. We’ll b

We had a great experience working with Rick at carpet factory, super helpful in the carpet selection process. The guys installing the carpet were great as well and the work came out amazing.

This is the worst costumer service I experienced in WNY, after downpayment 4 months ago, no call no show appointment, about 10 calls with no answers and lies, and finally two attempts to install with the wrong material, I am asking my money Back. DONT BUY FROM THEM and save some time and troubles. Hard to believe they are still in business.

I am extremely happy, Jason was so easy to work with. He was very patient with me. We bought luxury vinyl through the house and it turned out great. I highly recommend going here

Edited 11/23/21: After a few calls, Carpet Factory Outlet came and removed the incorrectly cut carpet and returned it after they corrected the error. It fits perfectly now. Thanks! Original review: I'm deeply disappointed with Carpet Factory Outlet on Transit Rd. We ordered three pieces of carpet from a single remnant. One of the pieces -- the largest -- was cut longer than requested. We found that out after carrying it up two flights of stairs, and, given its size (11x12, not the 11x8'9"requested), there is no way to get it down and back to the store. It's a bound carpet that was not cut to specs and does not fit in the room because of the incorrect cut. We called two employees, and both just essentially shrugged their shoulders. This is some of the worst customer service I've ever ex