Carpet Depot

The reason for two stars is Joel gets the two stars. He was a really sweet gentleman and knew exactly what he was talking about. I was looking for a specific carpet. Nothing fancy, but a softer plush carpet that most likely needed to be ordered because what was in stock wasn’t what I was looking for. The other issue is the second I walked into the Lake Grove location. It smelled of dust and old carpet. That turned me off completely, and made me rethink carpet all together. I’m not knocking the workers just the fact that the store could use an upgrade.

Went to see the selection of carpets for a small room. We walk in and look around for 10-15 mins at the rugs and brochures/samples. I am not joking when I tell you, the worker (guy in his 60s with salt and pepper hair), looked us up and down a few times from his desk while standing and did not acknowledge or ask if he could help us. Not even greeting! My wife and I got very uneasy with the experience and guy not looking to make a sale was just a cherry on top. Read the reviews and they all share the same terrible sentiment.

My daughter and I walked in today to get an estimate for a bedroom. The 90 year old salesman was so rude and mean. Don’t bother to go there. A waste of my time. Are we sure they sell carpet there?

11/8/2023, I Bought a stair runner, it cost $1600… the edge binding pulled off in two weeks, the carpet was not tucked tight and not squared” on the steps. The binding also was not squared with the design of the carpet..I sent photo, they then sent the installer to confirm…He agreed to have it all redone…it is now weeks later, I called the office and the girl said “I don’t know anything about it” She was going to look into it and get back to me in a hour, that was at 10:30. Am..it is now. 4:00, I called once again and she is not there, a message was taken by a Spanish gentleman that had difficulty understanding me…I am very frustrated and would Never buy from this company!

To sum up this up I’d have to say ridiculous! Bought two carpets, first one the padding was to thick, even after disclosing the room had French doors, installed thick padding anyway, can’t open doors. For some reason, we went back…. for benefit of doubt, purchased another carpet and it was horribly defected. Told we would get a replacement, played some phone tag for reason on both sides but ultimately ended up getting a replacement that is even worse, defects and this time they left a awesome seam line, to go along with defects, which are weird lines also. And not to mention loose loops of carpet that now pull if you get anything caught in them. When we went back to pick a replacement we couldn’t find anything I. Price range we wanted and couldn’t find anything. They wanted another 500 do