Banfield Pet Hospital

I hope I never, ever, ever need to bring my pets there ever again. The Banfield business plan is just inappropriate and horribly executed. The techs seem to do most, if not all the work, which is beyond their scope, and with insufficient intervention on the part of the vets. The techs also try to sell you add-on services like additional labs, even before talking to the vet to see if your pet needs additional labs. Because you are speaking with the tech, and not the vet, they are also unable to explain why the test is needed and how the information will fit into the treatment plan. Another thing, regardless of the situation, the tech needs to ask you if you want nail trimming and anal gland services at every visit, even when the dog they are triaging is about to die because of their incomp

I will never go back to this location, and I’m honestly not sure I will ever go back to a Banfield. I brought my senior cat into this location. The front desk staff was extremely rude and cold. They barely communicated with me and made me feel like I was a burden for even brining my cat in. In the room, I only saw the actual doctor for 2 minutes, not even. The rest of the appointment was with the nurse who was a very young girl - probably fresh out of school. I will say she was the ONLY kind staff member. I was told he had severe dental problems and that he was having kidney function problems. Things did not look very good for my cat, but I was given hope and instructions on how to administer his medicine myself. I was then presumed into getting on a senior wellness plan and told to set

These people are terrific! They've given us a chance... My Bella Belle even had the IV in to go to Heaven, but it was decided that they'd give her a shot & pills to help her arthritis and to see on Monday... we're praying!

I’ve always had a great experience with Banfield. We used to visit the one at the University ave , and we had wonderful things to say about it. Now that we’re so local, we go to the one on High Street. We recently rescued a little kitten, and they couldn’t have been more helpful. They managed to squeeze us in . They took care of all the vaccinations, deworming, and other necessary treatments . They contacted me if anything else was needed. The staff was very nice, as was the vet. They also followed up with calls to see how the kitten was doing after any shots or procedures. I would definitely recommend them, especially since it’s very convenient if you live in the neighborhood. We also had the kitten neutered at a larger Banfield practice, which was easy to organize. Excellent experience

Very nice staff. Helpful for my anxious pup . My only complaint is everything has an ‘upsell’. My dog has a routine medication he receives monthly, but to obtain his shot he must have a vet visit ($95). Or a tech visit ($65). When there has been no change in health or status. Always ‘offering’ more services, but at an increased cost. Leave there feeling like I’ve been fleeced every time .