Banfield Pet Hospital

This entire vet experience has been so difficult. Recently adopted two kitties from Petsmart, and decided on using the free visit coupon from the booklet. Made two appointments, and one got canceled and the other rescheduled (without my knowledge). I show up to the appointment and am told that I missed my appointment, their emailing system failed to send me any confirmation regarding this. Fortunately I was able to be squeezed in, experience was okay (first vet was very kind). My kitty ended up needing a fecal sample ran, I was first told it was $40, then upon dropping off the sample I was told “the price went up” to $97. I’m aware now that that is typical pricing for the test but nonetheless it is frustrating. After dropping off the sample I was told I should hear back sometime on Tuesday

Don’t ask what time you would like you need or want to pickup your pet if you just completely ignore it. Also, why do I even have a comprehensive plan? I always end up paying hundreds at each visit anyway. I’m going to a different vet. I’ve had issues with Banfield for years. I was willing to give them a pass. Everybody has a bad day, including vets and vet tech, but my experience has just been bad every time for years. I’m going to move on. Please try to improve your service for other customers

I don’t know what’s happened with this location. It’s evident that their management and/or staff has changed. The customer service at the front desk is absolutely terrible and the fact that “I don’t know” is the answer to almost ever question shows she was either choosing not to answer me or she is not competent in her job. Why are the staff ignoring people who are standing in line and they are just talking very unprofessional amongst themselves about other people. This is the 2nd time I’ve gone here in a 2 month time period where the same female staff member had an attitude. Management should really consider re-training their staff or getting people to work at the front desk that have good customer service skills. The last thing people want to deal with (bringing their sick pet) is someo

Our dog has been going here for almost 8 years. The Vets and staff are really nice. They always discuss everything with me first before proceeding with any procedures. I feel our dog is well cared for. The best part is that Banfield is nation wide so it's convenient when traveling with our dog.

Staff courteous, professional and informed. Veterinarians take time to explain what they saw and give their recommendations regarding my fur baby’s exam