Banfield Pet Hospital

We’ve been taking our Labradoodle here since he was just a couple of months old, and we absolutely love it. The entire staff is awesome—always friendly, patient, and incredibly knowledgeable. They truly take the time to explain everything and make sure we feel confident about our dog’s care. We especially love the wellness plans they offer, which make it easy to stay on top of regular visits, preventative care, and overall health without the stress of unexpected costs. The app is another huge plus—super convenient for scheduling, tracking visits, and accessing records. We genuinely feel like our baby is well cared for here, and we wouldn’t take him anywhere else.

Staff very friendly, great customer service, and very informative were able to answer all our questions & provided additional information we needed. The only reason I didn't give 5 stars is upon arrival the lobby wasn't at it's best needed a little clean up. But I will say as we were leaving that too was being handled. We will be going back. 4 5 🌟

I just went through the worst experience of my life because of Banfield Pet Hospital Reynoldsburg Taylor Square. My dog was ill. I took him to Banfield. The doctor informed me that he was critical. She left the room for the staff to inform me of the costs. They wanted to do bloodwork and xrays. and then send him to a hospital. They refused to treat him until i paid the money upfront. If I could not afford to have him treated they suggested putting him down. I was devastated. I couldn't think. I needed to make phone calls. They would not give me the time I needed. They left the room for 10 minutes then came back and told me that i needed to make a decision or leave with him. They were afraid he would die there while refusing treatment. There was no compassion. I don't need compassion for my

I have been displeased with this Bansfield location since we started bring out our dog. It seems they never explain anything when there’s an issue and they send you home with prescription meds with no explanation. The last two visits, my dog has had peed in the kennel at some point during his drop off visit. We always let him potty before bringing him inside. Today, I am livid due to the fact that I just had my dog groomed and bathed and on pickup, found him to smell of pee. I asked the person who brought him out if there was an accident and she said no. I let her know I smelled pee, and she advised that he probably did. If staff saw this, I feel that he should have been cleaned up before they called me to pickup. I did not bring a dog smelling of urine when I dropped off, I would expect

The girls are so sweet and so nice and they take good care of my two Shih Tzu's.