Banfield Pet Hospital

I got their “wellness plan”. I thought by paying $70+ per month was a good deal to keep my dog well. So I scheduled “free teeth cleaning” and a “free ear cleaning” covered by my “wellness plan”. They charged me $150+ and gave my dog an ear infection. I called them the next day about her ears and they made me pay $300+ to treat the ear infection that they gave her. I tried to cancel my plan and it wasn’t possible so I’m stuck in the yearly contract. I wouldn’t recommend it.

I recently took my dog to Banfield for a dental procedure, and I’m very disappointed with the experience. When I dropped my dog off in the morning, the staff went over the procedures so quickly, using a lot of medical terms, and refused to slow down or provide a printed copy for me to review before signing. After the procedure, I was shocked to receive a bill over $1,000. One of the charges was for a “pedicure,” which I would have never agreed to since my dog had just been groomed. When I asked why this was included in a dental appointment, the response was simply that they “like to do it while the dog is asleep.” It doesn’t seem like they even checked whether my dog’s nails needed trimming. My dog’s nails are now cut extremely short—so short that I can see the nerves (see photos). This

If I could give zero stars, I would. I don’t usually leave reviews, but I feel compelled to share my experience because it truly felt like this place cared more about taking my money than taking care of my dog. I brought my dog in because he had a cut on his ear that became infected. Right away, I was almost charged the full price despite having a wellness plan — I had to remind the front desk about it, and there was little to no apology or concern (first red flag). My dog already struggles with vet visits, and when the doctor came in wearing a mask, it made him even more anxious. Dogs rely heavily on reading facial expressions for trust, and it was clear this made the situation worse. They immediately insisted on muzzling him, which only escalated his stress (second red flag). I had ex

All of the staff are super nice. They answered every question and took the time to get to know my anxious dog before just giving her shots. Appointment was easy to make online and lots of open times to chose from. We will be going back with my other dog as well.

They are THE best. I would trust all of the vets there with any of my pets. I have a cat and 3 dogs, and have seen every vet in the office on some occasion or another. Every Vet has treated us with care and compassion, and the Vet Techs are phenomenal. Even though some are allergic to cats, they still hold and care for my cat like it was their cat, and its very comforting to know that. My animals actually enjoy vet visits, which they never did before Banfield.