Banfield Pet Hospital

The communication and customer service at this location is ROUGH. I’ve left multiple voicemails asking for assistance to get my dogs vaccine records to apply for an apartment and it’s been over a week with no call back (this was before the snow storm). The customer service is not only poor in communication but not nice or welcoming in the least. Sadly I’m counting down the days to change vets.

Excellent Staff! Ashley was very informative and attentive with the financial details & insurance plan. She found the best fit for us and answered all of questions/concerns. Laura the nurse super gentle and sweet with our cat, she was able to grab our cat without him freaking out. Dr. Jones was quick & efficient.

This location is a nightmare. Front desk staff ignores you when you walk in, doesn't listen to reasons why you come in, and the so-called Manager, Jackson, needs some SERIOUS managerial refreshers. DO NOT COME TO THIS LOCATION. Between misdiagnoses to inconsistency with quality of care from vets, nothing is operating effectively at this location. I had heard rumors about this location but we live in Brookeville so it's convenient. Never again will we bring our dogs here, especially since one is senior and TRULY needs quality doctors who care and know how to deal with aging dogs. We've complained to Jackson and he deflects and tries to imply that because he's a gay man, he can relate to being in a protected class. What the heck does this have to do with caring for our dogs???? I feel bad fo

It breaks my heart to write this (because I hate complaining and calling people out) but this location has been nothing short of an absolute nightmare. Jackson, the Manager/Supervisor, is one of the most incompetent, uncaring, and ill-equipped managers I've ever seen in my life. As a service vet, having my dog cared for properly means everything (I suffer from PTSD) and if I am not the one to bring Nala in, my wife does. But both of us have concluded that we are going to make a trek to visit another location. THIS LOCATION IS ABSOLUTELY DISGUSTING. Rooms are filthy, stepping over dog piss, front desk staff is aloof and won't greet you unless you do a song and dance. My wife - on several occasions - has experience straight-up gaslighting from both Jackson and Drs. Moore and Dowersett (sp?).

I love Banfield Olney. The staff are very friendly and always make you feel like your pet is the most important one. Communicarion with the doctors us great, and I appreciate the option for video visits