Banfield Pet Hospital

Worst place ever. I brought my dog in on a Sunday because of diarrhea. Was offered about $800 of services before seeing an actual vet We have a. Cane corso who to be fair can growl but not bite. We wait about an hour in a room the size of a closet me my wife and my dog My and my dog weigh about 400lbs combined. He’s not happy no one is. Vet walks in. My dog growls then sits and looks at vet. Vet tells me that’s not normal. Nothing else he can do. Even though a muzzle was requested by us. And never offered by them. Save your time and money. This place sucks

I don't normally leave reviews. However I absolutely must spread the word on such a phenomenal care team at Bandfield Metuchen. Nurse Fallon was exceptional on taking the time to Inform us expertly of every step. She expressed genuine concern and care. Which is very rare these days. She immediately made us feel comfortable and heard. The medical care our Harvey received from the Doctor was top notch. And checking in and checking out by staff was a great experience. The entire experience was great

This Banfield location has provided the worst service I’ve ever experienced. Over the past month, they have mishandled my cat’s prescription food order not once, but twice. My cat has a history of life-threatening struvite crystals and is extremely sensitive to food changes, so delays in getting his prescription diet are dangerous. Despite me reaching out several times to ensure the order was placed correctly, they still managed to mess it up twice. When the manager finally called me back, she offered no apology or accountability. Instead, she simply said the employee had ‘messed up’ and that they would have a talk with them. After the second mistake, she even suggested I should find a new vet if I didn’t like their service. That kind of dismissive attitude is unacceptable, especially whe

This location has been going down hill. They are under staffed and it shows. The practice manager is more concerned about increasing the numbers she has said in front of the customers the numbers are slow for dental cleaning call and get more. Calling the office is challenging either no one answers or you’re put on hold for 20 minutes or more. Banfield is more concerned about making money than caring for your pets

Brought my kitty in the Tuesday before new years for what i thought was a respiratory issue. They did some tests and i was told the results might be delayed because of the holiday on Thursday. They gave him an antibiotic shot that day and i waited for a call. 3 days have past i didn’t receive any communication from the vet until I called them Friday evening for an update. Was told the results aren’t in, and someone should call over the weekend. No one called. I called them on Monday for an update. At first no one answered I called maybe 3 times every 15 mins or so and it went to voicemail everytime. I finally got someone on the phone and was told they are having “computer issues” and I would get a call back, I did receive a call from the Dr maybe 3-4 hours later, the results came in and ev