Banfield Pet Hospital

Our experience with Banfield during our dog’s final days was heartbreaking and deeply frustrating. They ran multiple tests that felt unnecessary, downplayed how seriously ill he was, and continued prescribing medication and recommending more testing instead of being honest about his condition. After an ultrasound and IV drip, he was actually sicker than when we dropped him off. When we sought a second opinion from another vet, we were told it was time to say goodbye. That honesty and compassion was something we never received from Banfield, who continued to push treatments and tests rather than preparing us for the reality of his condition. After we had to put our beloved pup to sleep, dealing with Banfield’s corporate side made an already devastating loss even worse. I called to cancel

I moved here from out of state and was looking for a new provider. They had a special saying the first visit was free. I arrived 10 min (on the dot) late so 3:40 at the front desk when my appt was at 330. (yes, I know that is my fault no matter the reason.) I was then told I would need to reschedule. I said forget it. No where in the text they sent or the email confirmation of the appointment did I get told if I was 10 min late I would need to reschedule. If this is the case or policy then it would be nice to know so I didn’t take time off work, take the time to drive 15 min there and 15 min back with my dog for nothing. Plus my thought was this is a general check up - I’ve shown up often early to appts and almost never get taken back or seen right at the exact appt time so I don’t get th

Emilia is amazing! My golden retriever, Gin has anxiety and Emilia was very understanding and helpful. She made sure our dog felt comfortable and gave us great advices. Thank you Emilia!

I brought my 14-year-old cat to the clinic, and I’m very grateful for the kindness and attentive care provided by Dr. Han and the entire staff. My cat is healthy now. :)

After being told the soonest my home Banfield could see my dog, was in a week and the Gaithersburg Banfield was booked until the end of the month, The Germantown Banfield recognized immediately my dog had an emergency and got her right in. Dr. Miller and Dr. Kim were right on top of the situation, and performed life saving surgery the same day. What a wonderful experience ❤