Banfield Pet Hospital

So I want to rate Banfield first at a 5 star...... I recently lost my fur baby in December and they were so very kind during the cremation process. After the cremation a month later we received a card from Banfield with my dog's paw prints and a personal message each hand written from all staff and vet that cared for her. Thank you Everett Banfield for cremating and caring for my fur baby during this difficult time and thanks you for the amazing, wonderful, and caring card as well...........Now for the bad rating on Banfield as a company rather then location. I have been taking my dog to Banfield for 9 years and when she passed I tried to cancel my plan because no longer should you have to pay a wellness plan for a dog who has passed away. Upon trying to cancel payments they forced me to c

I'm not sure what has happened with this location. Banfield has been a solid practice across 2 states for my family, but the Everett clinic has me questioning if after 8 years it's time to end the relationship. Not only does the front desk routinely turn off the phones so no one can get through, the administrative staff treats pet parents poorly, turns people away without helping, telling them to "go figure it out". The practice manager also isn't interested in feedback, and doesn't want to hear complaints. The vets and vet techs are wonderful, kind and amazing, but the heartbreak and anxiety of trying to actually get an appointment and not get refused service isn't worth any vet in the world.

I am always treated very proficiently when I go into the store. All the staff are very helpful and friendly. Reason for the 4 stars is that it always cost me a lot of money to go into the hospital. Even though I belong to your health plans it always cost me $200 to have my pooch looked at, so your pricing is way to high.

They like having you schedule appointments just to cancel on you. I rescheduled my cat's neuter three times before I gave up and told them to stop calling me. Wait times are atrocious. They forget a medication, go to retrieve it and disappear for half an hour no joke.

Morgan was treated very well at Millcreek location! The team there is amazing and actually care for the animals they see. Morgan is a high anxiety lab and she struggles in these settings. She went through this latest procedure beautifully, no 3 days of crying afterword due to pain from laying in a kennel being ignored. Her team took amazing care of her and kept me updated along the way! Millcreek Banfield is the only Banfield I will ever go to.