Banfield Pet Hospital

The staff and vets here are exceptional. My fur baby, Aero, loved them and they made sure to take great care of him in his last years. When he passed over a year ago, they sent me a very nice card that I still have. I appreciate them for thinking about me even after he transitioned.

I have had nothing but great experiences. The only issue was when a new staff member, didn’t go through my fur baby’s chart and accidentally gave her the wrong shot, thank god she is okay.

I scheduled an exam for my dog on two separate occasions, and both times the appointment could not be completed because the clinic failed to schedule the necessary staff. I was told to pick my dog up and reschedule again. This was incredibly frustrating and inconvenient. I would not recommend this clinic due to poor scheduling and lack of reliability. This also cause undue stress on our dog as she was brought to the back twice since they forgot to muzzle her before going back at first. By the time we were leaving she was shaking and full of anxiety standing there.

Dr. Brown, Denae, Renee and Liani have always been great. I had to put my baby girl down and they showed so much compassion. It was the hardest thing I had to do and their support was very helpful. Good experience except the new guy Rick who does not embrace the Douglasville location culture. Hopefully he adapts. Thanks again to the staff for being there for me and my Sasha.

So disappointed after paying for a year for one of their plans and my pet had a emergency and could not be seen. Was able to frantically find another vet that took care of our issue and our fur baby is resting well. Did not appreciate the "oh well" disposition of the person answering the phone. I will be canceling my plan ASAP.