Banfield Pet Hospital

Brought in our 16 yr old Shih Tzu. The staff was so kind and gave him a warm spa treatment for his arthritis. And very gently spoke about planning his End of Life plan. Something no one wants to discuss but the vet did it in a very caring way.

I've always had a very positive experience with Banfield Animal Hospital, regardless of location. But let me tell you something, the team at Easton (inside PetSmart) is AMAZING!!!!! They all LOVE my dog, GHOST👻; they are genuinely excited to see him, I even bring him by for pets when we're in PetSmart to shop! The technicians & doctors are SECOND TO NONE! They are patient and answer all of my questions; explain all care requirements in great detail, but easy enough for me to comprehend; always flexible with scheduling (and they remind me), don't get mad when I'm constantly late; follow-up with me; make outstanding recommendations; helped me pick out the Wellness Plan that was write for me; they accept CareCredit, which allows me to be more aggressive with spending on veterinary services; a

Banfield is completely untransparent and runs a predatory wellness plan. They lock you into a contract without clearly explaining the terms, then make it a nightmare to cancel. It feels intentionally misleading and focused on squeezing money out of customers rather than caring for pets. This is a shady, corporate operation with poor communication and zero accountability. Save yourself the headache and go to a real, local vet.

Everyone at the awesome is amazing and willing to help! My dog Daisy is super anxious, pants a lot and gets easily overwhelmed. Cherokee made sure that Daisy was supported and that she was comfortable before being examined and having her shots. Very thankful for the team going the extra bit for my comfort and my dogs.

Banfield Pet Hospital has been an outstanding partner in keeping my dog healthy and happy. From the moment we walked in for his comprehensive exam, the staff was warm, patient, and clearly passionate about animals.