Banfield Pet Hospital

When I was gifted my dog Kaya she was 7 weeks old. My next door neighbor told me abt Banfield. And I have never looked back. Everyone there is so nice and kind. They absolutely love Kaya and watched her grow up.

Banfield has cost me THOUSANDS of dollars in unnecessary care, an ER visit, and an unbelievable amount of stress and heartache, all because of their misdiagnosis and lack of care (and caring). I initially brought my dog in for a dental cleaning, a suspected UTI, and new arthritis medication. Instead, they told me: 1. My dog had dementia 2. She had bone cancer and that I should start thinking about putting her down They prescribed gabapentin for her arthritis. After giving it to her, I found my dog unresponsive, drooling on herself, UNABLE TO STAND OR OPEN HER EYES, and urinating on herself. I immediately called Banfield; they told me the doctor was out and to use their Pet Chat app, which advised me to take her to the ER right away ($$$). At the ER, they told me to stop the gabapentin imme

I took my dog for first time at "Animal Hospital Colma". The doctor after spending 15 to 20 minutes with me and my dog, he gave the prognosis "GUARDER to Grave". In medical terminology, describing a patient’s condition as ranging from "guarded" to "grave" indicates a progression from extreme uncertainty about survival to an expectation of imminent death. These terms are used to define the prognosis—the predicted course of a disease. This is a very bad thing for any vet to say for a dog that does saw for first time for 15 minutes. And my question to the vet is "why should I pay "905$ for my dog if he is ready for the grave"?"

Dr Tam the lead vet is misleading and downplayed the situation of our dog leading to its passing. Do not recommend anyone to go to this hospital. Money was never an issue to us, but they kept down playing the situation the multiple times we brought our dog in. I will be filing a complaint with the vet’s board of medicine.

I have been taking my cat Minnie (8yrs) here for a few years now. They are always amazing with her! Truly grateful. She has severe anxiety with the car and outside noises and it's usually a fight for me just getting her in the crate to see the vet for her yearly stuff. The Staff and her Doctor have always helped with sedation and working with me on bringing her in at the end of the day so I can get her in and out. She's been with Banfield since she was a year old and going to this particular hospital for almost 5 years now I believe. I always leave very satisfied with their service and the way they help me understand just exactly what's going on with Minnie before we leave the appointment. She's been an optimum wellness plan member since she was a year old and it's definitely worth the mon